Our Contract
All bookings are made with Get Lost Travel Pty Ltd (ABN 94 143 929 962).
By making a booking, you agree to be bound by these Terms & Conditions.
Your booking is considered confirmed upon receipt of your booking confirmation
and/or invoice.
These Terms & Conditions are valid from 1 August 2025 until 31 March 2027,
though dates and itineraries remain subject to change at any time.
Accredited Bus Number: AC003612.
Booking Confirmations & Enquiries
All bookings must be confirmed within 72 hours of departure via email to
[email protected]
Before You Book
Please ensure you:
- Understand the style, itinerary and physical demands of your chosen tour.
- Familiarise yourself with these Terms & Conditions and tour details.
- Disclose any medical conditions, dietary requirements or special needs.
We are not responsible for passengers who fail to review this information
prior to travel.
Traveller Responsibilities
-
Travellers are required to comply with all relevant government regulations
(Federal, State and Territory).
-
All cancellation requests must be submitted in writing.
In exceptional cases (e.g. serious medical issues, visa denials,
or regulatory changes), requests may be considered with supporting
documentation. Approval is not guaranteed.
-
To ensure the safety of all passengers, if you are feeling unwell during
your tour, you must notify your guide immediately.
-
If you choose to leave a tour early or join after it has commenced,
no refund will be provided and any additional costs incurred due to
late arrival or early departure remain your responsibility.
Traveller Information
To confirm your booking, you must provide:
- Full name and contact details.
-
Email address and dietary restrictions (if applicable).
-
Nationality, country of origin or Australian postcode.
-
Pre-existing medical conditions that may affect your travel.
-
For Comfort Style Tours including domestic flight,
passport details (or government-issued photo ID
for Australian citizens) are required.
Failure to provide this may result in missed flights
and additional costs.
Please see our Privacy Policy for information
on how we manage your personal data.
Special Requirements
Please advise us at the time of booking or no later
than 7 days before departure of any:
- Medical conditions.
- Dietary requirements / food allergies.
- Mobility or accessibility needs.
We will do our best to accommodate but cannot guarantee
all requests, especially in remote regions.
We recommend bringing your own snacks for special dietary needs.
Travel Insurance
We strongly recommend all travellers obtain
comprehensive travel insurance at the time of booking.
Insurance should include cover for:
-
Medical emergencies and repatriation
(recommended minimum AUD $300,000
or USD $200,000).
-
Personal accident, illness, loss of property and liability.
-
Tour cancellation, flight delays and force majeure disruption.
Travel insurance is mandatory for all Comfort Style Tours.
Proof of cover will be requested before departure.
If you do not provide adequate cover,
you may be refused travel and cancellation fees will apply.
If relying on credit card insurance,
please bring policy number,
insurer’s name and emergency contact details.
