Accessibility Guide

Travel Accessibility & Key Considerations

At Autopia Tours, we believe Australia’s natural wonders should be accessible to as many people as possible. While some of our adventure-based tours involve walking, uneven terrain, or step-entry vehicles, we are committed to providing clear, honest information so every traveller can make confident decisions about their journey.

This Accessibility Statement explains the services, facilities, and considerations that may affect your experience. If you have questions or individual requirements, our friendly team is here to help.

At a Glance

Vehicles require step entry and are not wheelchair-lift accessible.
Many tours include walking on varied terrain, but most walks are optional.
We welcome guide dogs and assistance animals with prior notice.
A translation app service is available in 11+ languages.
Companion Card discounts are offered for eligible travellers.
You can request front-row seating, extra time for boarding, or additional trip information.
Our team is available to discuss individual needs and help determine whether a tour is suitable.

What you can actually see!

Information at Your Fingertips

1. Our Services

Autopia Tours is a leading provider of small-group adventure tours across Australia, including day trips and multi-day experiences departing from:

Melbourne
Sydney
Adelaide
Perth
Darwin
Alice Springs
Uluru / Ayers Rock

Our tours highlight diverse landscapes such as coastlines, rainforests, deserts, mountain ranges, and wildlife habitats. Activities vary by tour and may include:

Nature walks
Scenic lookouts
Cultural experiences
Wildlife encounters
Outback road journeys

Our reservations team can assist you in choosing a tour that aligns with your mobility, sensory, or language needs.

2. Key Accessibility Considerations

Understanding Your Fitness and Mobility

Our tours range from low to high physical activity. We encourage travellers to assess their comfort level with:

Step-entry minibuses
Short or moderate walks
Uneven or natural surfaces
Weather conditions
Getting in and out of the vehicle multiple times per day

Activity Level Guide

Low: short, optional walks 50 to 100 m; mostly flat surfaces
Moderate: 300 m–2 km walking, mixed terrain
High: longer walks or steeper sections (not on all tours)

Our team can confirm the expected conditions for your travel date.

Travellers Over 75 Years

For medium- and high-activity tours, travellers aged 75+ are asked to provide:

A doctor’s certificate (within 30 days of travel), or
A signed medical liability waiver if a certificate is not available

This helps ensure your comfort and safety throughout the day.

Non-English Speaking Travellers

We offer a GPS-triggered translation app available in 11+ languages: Arabic, Chinese (Simplified and Traditional), Dutch, English, French, German, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese (Brazil), Russian, Spanish, Vietnamese.

The app provides text and/or audio commentary depending on the tour.
Note: Internet reception may vary in remote areas; we recommend downloading the content before departure. Headphones not provided.

Wheelchair Users and Mobility Devices

Our current fleet is not wheelchair accessible. This means:

No wheelchair lifts
No ramps
No securing points for wheelchairs or scooters
Step entry is required for all passengers

However:

Collapsible manual travel wheelchairs may be stored in luggage (subject to space and itinerary).
Travellers must be able to board the vehicle via steps, with assistance from their own companion if needed.
Our guides can offer verbal support and extra time, but cannot physically lift passengers.

Please contact us before booking to confirm suitability.

Blind or Low-Vision Travellers

We welcome travellers with blindness or low vision. Support available includes:

Verbal orientation from guides
Assistance locating seats or stable footing
Descriptions of landscapes or environments
Reserved seating (front row)
Guide dogs and assistance animals, with prior notice to ensure compliance with local parks and attractions

Deaf or Hard-of-Hearing Travellers

Support options include:

Text-based commentary on select tours
GPS-triggered translation app (text mode)
Front-row seating on request for lip-reading
Printed notes or summaries where available

Hidden or Invisible Disabilities

We recognise that not all disabilities are visible. Examples include:

Autism
Anxiety or trauma-related needs
Chronic pain
ADHD or executive functioning challenges
Sensory sensitivities

We encourage open communication so we can adapt where possible, such as providing:

Predictable schedules
Extra time for transitions
Clear step-by-step explanations
Quieter seating preferences

3. Accessible Traveller Questionnaire

To help us provide the safest and most enjoyable experience for every traveller, we invite guests with accessibility requirements to complete our Accessible Traveller Questionnaire.

This short form allows you to share any mobility, sensory, cognitive, or medical needs that may affect your tour experience. By understanding your requirements ahead of time, we can:

Offer personalised advice on which tours are most suitable
Communicate any limitations of our vehicles, walking tracks, or partner facilities
Ensure our guides and operations team are prepared
Reduce surprises on the day and support you in making confident, informed choices

Completing the questionnaire is optional, but highly recommended for travellers with accessibility needs.

👉 [Click here to complete the Accessible Traveller Questionnaire]

If you prefer, our reservations team can also complete the form with you over the phone we’d be happy to assist.